Schedule your Heat Pump replacement in Lehi UT. Save money on your next Furnace installation in American Fork UT. Read our Furnace repair service's testimonials in Orem UT.

Jose L

Service Technician
Jose is a Service Technician for Western. His qualifications include over 15 years of experience, including NATE, RMGA, and EPA certifications. He loves the professional environment at Western as well as all the training he receives. He believes Western has a good company foundation and is very honest in how they deal with their customers. In Jose's free time he enjoys camping, being outdoors, and playing soccer. Jose's personal message to our customers is, "I will do my best to fix your system and apply my honesty to your benefit."

Local Reviews

Rated 4.8 out of 5 stars based on 58 customer reviews

Map of Provo, UT

Great Service!

Response from Western Heating & Air Conditioning:

Thank you Melinda for taking the time to give Jose a 5 star review.

Map of Pleasant Grove, UT

Excellent, and knowledgeable technician.

Jose did a great job fixing our furnace and doing a thorough job explaining the repairs to be made, and then doing them well.

Response from Western Heating & Air Conditioning:

Amazing review Phillip - thank you for giving us 5 stars.

Map of Alpine, UT

Competent and pleasant service

Knew exactly what to do and fixed it quickly and effectively

Response from Western Heating & Air Conditioning:

Fantastic review for Jose, we are happy to hear that he was able to get the problem solved.

Map of Orem, UT

Jose is the best. He has been servicing me for over 10 years. Very through and polite. Willing to answer any questions on both heating and AC.

Response from Western Heating & Air Conditioning:

We have to agree that Jose is the best, he is very knowledgeable and a great team member!

Map of Pleasant Grove, UT

Cost was excessively high.

The part the technician changed in 10 minutes costs $9.00 in HomeDepot. However, I had to pay $244.00. The price was by al means excessively high. You have done work for us in the past and I have been satisfied, that’s why si called you, but this time you lost me as your client.

Response from Western Heating & Air Conditioning:

Cesar, I am glad I was able to speak with you today and talk through your concerns with your appointment. I am really glad we were able to come to a conclusion and we got you taken care of.

Map of Orem, UT

Love A/C when it is 98 degrees

Jose came at his appointed time, effectively diagnosed the issue, worked up an estimate and got the A/C up and running without any problems. Jose did a great job.

Response from Western Heating & Air Conditioning:

Happy to see that you are staying cool!

Map of Springville, UT

great service

Response from Western Heating & Air Conditioning:

We are thankful for your review.

Map of Provo, UT

Great Service!

Very pleased with the service.

Response from Western Heating & Air Conditioning:

Awesome review!

Map of Orem, UT

Great service.

Jose L. has been servicing my home heating and air system twice a year for the last 10 years and always does a great job. Very professional and friendly. He knows what he is doing and works every minute he is here

Response from Western Heating & Air Conditioning:

We are so grateful to have Jose apart of Western.

Map of Springville, UT

excellent service great knowle dge as what needed to be done

Jose worked with diligent expertise. he was kind and friendly. I would recommend him to others. I want him to do all my work Thank you Jose

Response from Western Heating & Air Conditioning:

Jose is such a great team member of Western! Thank you James for the review today and giving him a 5 star.

Quick and helpful

Got an appointment and water heater replaced within 24 hours. Friendly tech who answered my questions and explained what he would do and then reviewed what he’d done when finished. Will definitely call again.

Response from Western Heating & Air Conditioning:

Maja, so glad that Jose was able to help out and get your new water heater in right away. Thank you for this wonderful review.

Amazing coustomer service and very affordable. I am sold for good!

I had my furnace go out on Tuesday night in the middle of the busiest time..febuary and I got a new furnace installed the next within 24 hours of me calling them! My family is sleeping warm tonight!!

Response from Western Heating & Air Conditioning:

David, we are so pleased to see that you and your family are happy and warm! Thank you for letting Western help!

Great Service

A job well done!

Response from Western Heating & Air Conditioning:

This is such a wonderful review for Jose! He is such a great asset to our Western team. Thank you

Great Service, Awesome Price

Response from Western Heating & Air Conditioning:

Sharon, we are so excited to see a 5 star for Jose!

great service

Jose was friendly, professional and efficient. I had a coupon otherwise I might not have had the tune up done since the furnace is quite new,

Response from Western Heating & Air Conditioning:

We are so happy you took advantage of our coupon!

Jose is always capable, efficient, and personable--very nice but professional

Excellent Service

Very pleased with Jose's service


Jose did a great job! He is very friendly, professional and courteous.

Good Service but a Bit unclear on Price

Jose was very respectful and nice to deal with. He found the issue and explained the options and let me know that he could try one thing and if that didn't work, he could do the additional work. I liked that he tried the basic option first because it worked. My only issue was in understanding the pricing. What I asked and what I understood was unclear. I was asking for the total price and he told me the service fee and not the part cost. So, I was surprised for the cost to be more than I planned.

Very careful and thorough

Great service

Great service.. Very helpful.

Felt that Jose was knowledgeable ; and was concerned about doing the right thing for me as a customer.

Very good service!

I felt confident in the work Jose did. He was very polite and kept clean the area he worked in plus wore booties in to our home. Very much appreciated!

Very efficient, thorough, pleasant

He Did a great job. Appeared to be very careful and thorough

Great work!

My furnace works better than it did before it stopped functioning properly. The technician was transparent about the work he was doing and what the issue was. He also arrived early in the appointment window. Thanks for the great service!

Fast On Time Service

The office did a good job of setting appointments and the service people were friendly and professional. The worked quickly and cleaned up well after installing the heater

Jose gave us great service!

Jose was very thorough with his work. Even though he was alone doing the job, he worked until it was finished. We are very happy with his installation.

Great service.

I called around 1:30 in the afternoon and they were able to send someone out by 4:00pm. Furnace required a part which the technician called someone to bring out to the house. Part was installed and work was done by about 5:45pm. Jose was very polite and helpful. I definitely recommend this company.

Fast, efficient installation.

Good prices, very pleasant people to work with.

Great Service

Good service.

Jose did a good job. However, I still have not received an invoice for the service call.

Excellent communication and final result

Jose explained the issue with my furnace and fully detailed how it could be fixed. I felt he was very aware of my concerns about getting the right fix at a fair price. He totally cleaned the furnace and fixed the problem.


Thanks you for being so timely and efficient.

Great service!

Good company....effective and fair.

Service above and beyond

Not only did he come even though it was very late in the evening and I'm sure he would have liked his work day to be over, but he stayed for quite a while trying to figure out why our furnace wouldn't kick on. He ran multiple diagnostics and finally found what the problem was. We really appreciated his thoroughness and the time he took explaining things to us despite his long work day. Thank you!!

Awesome service!!

Great quality service. Technician explained the problem and what needed to be done to fix it. Broke down the estimate and asked if I had any questions then asked for permission to start the repair. Very respectful and friendly. I will refer Western Heating and Air Conditioning to family and friends.

Good service at a fair price.

Satisfied with the service.

price is right, service outstanding

Josie was here on time, took care of the furnace, made a recommendation and was not pushy when I declined.

Great job and very informative.

Jose did a great job servicing my heater and answering my questions.

Great Service

Jose was thorough, professional, and kind.


So pleased with Jose and his kindness and patience in figuring out the problem. He programmed the thermostat and then explained exactly what it was doing. And he found a leak in the humidifier pipes and fixed it. SOOO GRATEFUL! He truly went above and beyond the call of duty. Even came on his day off. THANK YOU!!!

Great service


Will use them in future

Great Service!

Jose was very friendly and polite. He explained everything well and I would definitely recommend him!

apartment furnace maintainence

he was excellent, efficient and explained things to me. highly reccomend him again

Good service and gave us good information

Worker was knowledgeable

Always Great Service!

I have used Western Heating and Air for several years now and am very happy with their service. They are quick, efficient, and very knowledgable.

Good Reliable Company

Western Heating and Air has been excellent to us, with quick, polite visits and great service.

Kind efficient service.

I recommend Western Heating and Air. I liked how I could schedule an appointment online.

Awesome service, great price.

Jose L did an excellent job on our furnace and was very helpful. We appreciate all he did for us. He was very effecient and new his job well. He was very pleasant and answered any questions we had.

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